100% FREE SHIPPING WORLDWIDE!

Our products are shipped directly from our warehouses in China by ePacket, where possible.

Your package won't have any PeachPony branding - this is how we keep our costs so low - but don't worry! Our products are the same quality other big brands sell. If you have any concerns, just reach out to us on email or facebook.

We provide free shipping to over 200 countries however, there are some location we are unable to ship to. We will contact you if we cannot ship to your location.

DELIVERY TIME

Location Estimated Delivery Time
Australia and New Zealand 2 - 4 weeks
UK & Ireland 2 - 4 weeks
United Sates and Canada 2 - 4 weeks
Mexico, Central America and South America  2 - 6 weeks
Rest of Europe 2 - 6 weeks


PROCESSING TIME

Please allow up to 48 hours for orders to be processed.

 

TAXES AND DUTIES

We do not charge sale tax or duties at checkout. However, all customs taxes and import duties are dependent on the policy of your local government and are the responsibility of the customer.

 

TRACKING

We will send you a shipping confirmation email once your order is shipped out. Please ensure that you enter the correct email address upon checkout - if you have entered any details incorrectly, please reach out to us at hello@peachpony.com.au.

RECEIVING YOUR ORDERS

If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following instruction:

  • Look for a pickup notice left by the courier.
  • Check with your neighbours, friends and family members living at the same address.
  • Contact us ASAP so we can help you out.

We have insurance on every package and ask that your local courier requests for your signature upon delivery = we are not responsible for lost or stolen packages in transit, however we will try our absolute best to help you track your package.